Shipping and returns

Delivery time

The delivery time for our orders is 48 - 72 hours.

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ajp.info@bulccellaty.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at ajp.info@bulccellaty.com and send your item to: Joaquín Martínez Gómez 56, 30565 Las Torres de Cotillas, Murcia, Spain.

Shipment

To return your product, you should mail it to: Joaquín Martínez Gómez 56, 30565 Las Torres de Cotillas, Murcia, Spain.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.